Terms & Conditions

CHAMPNEYS GIFT CARDS AND GIFT VOUCHERS

Champneys gift cards are not cheque guarantee, credit or charge cards.  Valid activated cards and vouchers are redeemable in full or part payment for merchandise in any Champneys resort, Hotel, City Spa and online at champneys.com with the exception of our Champneys online shop.

To redeem gift cards or vouchers on treatments and services at one of our resorts a residential or day package must be purchased prior in order to book and attend a treatment (excluding Eastwell Manor and Mottram Hall).

Champneys gift cards or vouchers cannot be exchanged for cash or used to purchase other gift cards or vouchers including spa package vouchers and return vouchers.

The minimum amount required to activate a gift card is £10.00 with no maximum card limit.  Only gift cards purchased at £250 or more will be packaged in a Champneys gift box.

All gift cards and vouchers are valid for 24 months from the date of purchase after which they expire and cannot be extended or refunded.  No change can be given on redemption but the balance will remain on the card until the date of expiry.  Any balance remaining on the date of expiry will be deducted the following day.

Gift cards and vouchers can be redeemed against new bookings, treatments and add ons only.  If the amount can only cover part payment a credit or debit card will be required to pay the remaining balance to secure the booking at the time of the gift card redemption.  Gift cards may be exchanged for goods of a higher price than the value stored on the card provided alternative payment is made of the difference.

Gift cards cannot be used against:

• Existing bookings
• Conferencing
• Weddings
• Club membership
• Products from the online shop

Champneys cannot be held liable for gift cards, once activated, which are subsequently lost, stolen or damaged. Champneys is not responsible for any unauthorised use of these cards.

For balance enquiries please call 0343 226 2222. Gift cards cannot be returned or refunded, except in accordance with your legal rights.

Champneys reserves the right to amend these terms and conditions from time to time if Champneys considers it is reasonable and necessary in all the circumstances to do so. (e.g. to change the scope of the gift card, service, notify of the services withdrawal or in the event of circumstances beyond Champneys control.) Any such change and action to be taken as a result will be notified to customers in advance in all resorts/hotels/city spas and online.

If you intend to use your voucher on site for additional purchases, such as products or food and beverage please ensure that you bring your redeemable gift voucher to the resort to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. 
If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. 

Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. 

LOYALTY / RETURN VOUCHERS

Champneys is proud to operate a loyalty/ return voucher scheme which can be purchased on departure from your resort after a day or stay.

Our loyalty/ return vouchers are valid for 6 months from the date of purchase after which they revert to their monetary value for 6 months and then expire.  The vouchers cannot be extended or refunded.  No change can be given on redemption but the balance will remain on the voucher until the date of expiry.  Any balance remaining on the date of expiry will be deducted the following day.

Our loyalty/ return vouchers can be exchanged at Champneys Health Resorts as stipulated on the front of each voucher but is not transferable for cash.  Loyalty/ return vouchers can be redeemed against our loyalty offers and promotions or against any other offers and promotions across Champneys for their monetary value.

Loyalty vouchers cannot be redeemed against:

• Treatments
• Products
• Existing bookings
• Conferencing
• Weddings
• Club membership

We reserve the right at any time to limit the amount of Loyalty voucher bookings; particularly at peak times (e.g. school holidays and bank holiday weekends), therefore we recommend booking early.

Single room supplements and weekend supplements apply if applicable and are payable in advance.

GIFT CARD PROMOTIONS

20% extra free

From time to time we may offer gift card promotions. This offer is only available at the specified times advertised.

This offer is not available with gift experience vouchers and applies to new purchases of monetary gift cards only.

20% extra free on gift cards is only valid on multiples of £50.

Gift cards are valid for 2 years after whcih they expire and cannot be extended.

Gift cards can be used at Champneys Resorts, City Spas, Eastwell Manor and Mottram Hall.

For online orders, the value will be adjusted accordingly when the voucher is processed (this may take up to 72hrs).

Gift cards cannot be redeemed within 72 hours of purchase.

Gift cards cannot be used to purchase another gift card or gift experience, any orders will be cancelled.

Redeem your gift card

You can redeem your gift card online against spa days, spa breaks, retreats or treatments*. During your visit you can use your gift card against products.

Simply continue with your online booking and select 'PAY USING VOUCHER' at the bottom of your booking summary page before proceeding to payment.

Alternatively you can call us on 0343 226 2222 to redeem your gift card.

*To redeem gift cards on treatments and services at one of our resorts, a spa day or stay package must be purchased prior in order to book and attend the treatment (excluding Eastwell Manor and Mottram Hall).

Gift cards can only be redeemed against new bookings or add ons. Promotional gift cards with additional value cannot be used against:

• Existing Bookings
• Conferences
• Weddings
• Leisure Club Membership

Gift cards cannot be used on our online product shop.